Acronyms

Acronyms

Shorthand codes used in notes, call logs, system fields, and documentation throughout ConcordLink.

This page lists abbreviations you'll encounter in ConcordLink screens, activity logs, reports, and internal documentation. Organized alphabetically.

A–D

Acronym	Meaning
ACH	Automated Clearing House, electronic bank-to-bank payment network used for direct debits and credits.
AML	Anti-money laundering, compliance controls to detect and prevent money laundering activity.
API	Application programming interface, the programmatic interface used to integrate with ConcordLink.
APR	Annual percentage rate, the yearly interest rate charged on a loan or obligation.
ARM	Adjustable-rate mortgage, a loan with an interest rate that changes periodically.
BK	Bankruptcy, used in status codes and notes to indicate an obligor has filed for bankruptcy protection.
BSA	Bank Secrecy Act, federal law requiring financial institutions to assist in detecting money laundering.
CB	Chargeback, a reversed transaction, typically initiated by the payment processor or bank.
CCPA	California Consumer Privacy Act, state privacy law governing consumer data rights.
CFPB	Consumer Financial Protection Bureau, federal agency overseeing consumer financial products.
CO	Charge-off, an account written off as uncollectible after prolonged delinquency.
CPA	Consumer payment account, a stored payment method (bank account or card) on file for an obligor.
CRA	Credit reporting agency, an organization (Equifax, Experian, TransUnion) that maintains credit files.
CRF	Customer Request Form, an internal email request for account-level actions between teams.
CSC	Concord Servicing Corporation, the parent company.
DFC	Daily finance charge, the per-day interest amount calculated on an obligation's principal balance.
DLQ	Delinquent/delinquency, indicates the obligor has missed one or more scheduled payments.
DNC	Do not contact, a flag indicating the obligor has requested no outbound communication.
DPD	Days past due, the number of calendar days since the last missed payment due date.

E–L

Acronym	Meaning
ECOA	Equal Credit Opportunity Act, prohibits lending discrimination based on protected characteristics.
EFT	Electronic funds transfer, any electronic movement of money between accounts.
ETL	Extract, transform, load, data integration process for importing or exporting portfolio data.
FCRA	Fair Credit Reporting Act, federal law governing credit reporting accuracy and dispute resolution.
FDCPA	Fair Debt Collection Practices Act, federal law limiting debt collection contact frequency and practices.
GL	General ledger, the master accounting record that tracks all financial transactions.
GUID	Globally unique identifier, a system-generated ID string used to identify records in ConcordLink.
HOA	Homeowners association, a common client type whose assessments and dues are serviced in ConcordLink.
INT	Interest, the cost of borrowing money; a common ledger bucket in payment waterfalls.
LC	Late charge, a fee assessed when a payment is not received by its due date or grace period.
LCM	Limited-content message, a legally compliant voicemail format under FDCPA/TCPA rules.
LOC	Line of credit, a revolving obligation where the borrower draws and repays funds up to a limit.

M–P

Acronym	Meaning
MAI	My Account Info, the borrower self-service portal for viewing account details and making payments.
MFA	Multi-factor authentication, a security requirement for ConcordLink login (email + second factor).
MICR	Magnetic ink character recognition, the machine-readable line on a check containing routing and account numbers.
MOD	Modification, a renegotiated obligation where terms (rate, term, or payment) are changed.
NACHA	National Automated Clearing House Association, the organization governing ACH payment rules.
NSF	Non-sufficient funds, a returned payment due to inadequate balance in the obligor's bank account.
OBL	Obligation, the account record in ConcordLink representing a single loan, lease, or billing relationship.
OBR	Obligor, the borrower or co-borrower linked to an obligation.
PIF	Paid in full, status indicating the obligation balance has been satisfied completely.
PMT	Payment, shorthand used in activity logs and ledger entries.
POA	Power of attorney, a legal authorization allowing a third party to act on behalf of the obligor.
PRIN	Principal, the original loan amount or remaining balance excluding interest and fees.
PTP	Promise to pay, a verbal or written commitment from the obligor to make a payment by a specific date.

R–Z

Acronym	Meaning
REFI	Refinance, replacing an existing obligation with a new one under different terms.
RI	Return item, a payment that was returned by the bank (NSF, closed account, stop payment, etc.).
RPC	Right-party contact, confirmed communication with the actual obligor (not a third party).
SCRA	Servicemembers Civil Relief Act, federal protection for active-duty military (rate cap, no fees).
SFTP	Secure File Transfer Protocol, encrypted file transfer method used for data imports and exports.
SOC	System and Organization Controls, audit framework (SOC 1, SOC 2) for service organizations.
SSN	Social Security number, used for credit reporting and identity verification.
TCPA	Telephone Consumer Protection Act, federal law governing call frequency and consent requirements.
TIN	Taxpayer identification number, used for tax reporting (1098, 1099) on obligations.
TrueBI	ConcordLink's built-in business intelligence reporting tool for portfolio analytics.
UAT	User acceptance testing, the testing phase before a new configuration or feature goes live.
UPB	Unpaid principal balance, the remaining principal amount owed on an obligation.
WF	Waterfall, the payment application order (e.g., late charges → interest → principal).
WO	Write-off, an accounting action removing an uncollectible balance from the active portfolio.